John is the Senior VP and COO at Virtua-Memorial Hospital in Mount Holly, NJ. John oversees a team that works to constantly improve and maintain the hospital’s clinical and financial outcomes. In order to grow revenue and community confidence, John collaborates with the hospital’s clinicians and staff to ensure they’re effectively serving the needs of the community.
Transcript
My name is John Kirby. I am a hospital administrator, and I work managing a hospital in Mount Holly, New Jersey. It's approximately a 300-bed hospital with a revenue of about 300 million dollars and about 1,200 employees. It's an acute care community hospital known as Virtua Memorial Hospital in Mount Holly, New Jersey. I guess I oversee a team that runs the hospital. So, responsible for all the clinical outcomes and financial outcomes of the organization, managing the expenses, helping to grow the revenue and really collaborating with all the clinicians, the physicians and the nurses, and everybody at the hospital to make sure that we're serving the needs of our community. Because a community hospital is there to serve the community where it lies. So, it's managing the hospital, making sure I mean, hospitals are 24/7 operations, unlike many businesses out there. So, our patients are there, they're coming in at all different times of the day. We run an emergency department that sees about 65,000 visits per year, which is very busy. Really, my responsibility is to make sure that we have the right resources to care for the community, the right types of services that the community needs because health care's local and you want to try and keep as much of that care in the community. We could start off with a meeting around, you know, quality, finance, new initiatives. When I'm back at the hospital with the team, we're planning, reviewing our operational results on a weekly basis, how we're doing, are we managing to our budgets? And then, how are we doing with our volumes, are we busy, are we slow, what areas need some attention? And flow, patient flow, is really important, you want to make sure that patients can get in, that you're running an efficient operation, that doctors can provide the care when and where they need to, and then you get the patient back home, because we only want patients in the hospital for the acute phase, and then we want to get them to the next level of care, and eventually back to their home.
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