Business Management & Administration

Customer Service

The Customer Service Certificate of Technical Studies is designed to prepare students with information and practice in utilizing appropriate customer service skills in current and future career and community endeavors. It includes 15 total hours of coursework in customer service, negotiations in business, English composition, sociology, and communication. These courses allow students to develop a broad range of skills in key areas that will enhance their ability to deliver excellent customer service in any field or industry. This program of study is not designed for college transfer.